FAQs


Can I include a personalised note or card?
Yes you can. A personalized note is free of charge, please just write your personal note or sentiment at checkout and we will hand write it for you. If you prefer a card for a special occasion, you can also choose from our hand-illustrated selection of greeting cards and love notes to include with your gift or on it's own as part of our postal service. 

Free Local Delivery

Deliveries will be free every Friday for certain towns within Latrobe Valley. For towns we offer free delivery please see our Delivery and Shipping section. If you live outside these areas your gift box will be delivered using Australia Post.

If you need your gift box delivered on a certain day and/or you have missed the cut off time please get in touch with us and we will do our best to accommodate this. Please just let us know by email or in the comments box. However this will not always be the case. 

Can I pick up the gift box?
Yes. If you live outside the delivery area or would like your gift box prior to delivery day,  you gift box can be picked up, please contact us prior to placing your order to make arrangements.  We have three pick up spots:

4 Carruthers Court Churchill, VIC
30 Malcolm Way Hazelwood North, VIC
96 Hotham Street Traralgon, VIC

Can I create my own gift box?
Of course we have a section 'create your own' to do just that. Perfect for if you want to swap an item, hit a certain price point, or create a memorable one-of-a-kind gift .

I make, represent, or love a product that I think would be perfect for The Simple Gesture:
Fantastic! We love discovering new brands and products especially when they are made with love. Let us know about it here. 

What is your return policy?
Due to the time and attention to detail we take in assembling your gift, all sales are final. We take great care in making sure your gifts get to you just as pretty as they left us. If there has been damage to your item(s) in transit, please notify us immediately on the contact form.

Do you offer gifting services for businesses and industry professionals?
Absolutely. Get in touch with us here and see some of our previous corporate gifting options.  

My order is a gift. Can you make sure not to include any packing slip or receipt in my delivery?
Of course. We will only include hard copies of receipts on request.

What happens if the recipient isn't home?
If the person you are sending the gift to isn’t home, the gift box will be left out of the weather as close to the front door as possible. A calling card will be left in the letter box and you will receive a confirmation email upon delivery.

Do you do gift boxes for events and weddings?
We love creating gifts for weddings and special events. Get in touch with us here and we will organise a time to get together to discuss. 

How do the gift boxes come?
The gift box will be packaged and wrapped, with a gift card (optional) inside. What you see on the website will be how it is presented. Our deluxe gift boxes are magnetic closing boxes, which are perfect to re-use.

Can I return the cardboard boxes?
Yes please. If you have no use for your magnetic closing box please get in contact and we do our best to arrange for it to be picked up.